1. Warranty Coverage

Our warranty covers defects in materials or workmanship under normal use for the following products:

  • Graphics Cards (GPUs)
  • Air and Water Cooling Systems
  • Wired & Wireless Keyboards

Each product type has its own warranty duration, typically ranging from 12 months to 36 months, depending on the manufacturer’s policy. Please refer to the specific product page on our website for detailed warranty periods and any extended coverage options.

2. Warranty Period

  • Graphics Cards (GPUs): Typically 1-3 years
  • Air and Water Cooling Systems: Typically 1-2 years
  • Wired & Wireless Keyboards: Typically 1 year

The warranty period begins from the original date of purchase, as indicated on your receipt or order confirmation. The warranty is non-transferable and applies only to the original purchaser.

3. What is Covered?

  • Defects in materials or craftsmanship: If your product fails due to a manufacturing defect within the warranty period, we will repair or replace it at no cost to you.
  • Performance issues under normal use: If the product is not functioning as expected within the specified time frame due to an internal defect, we will replace or repair it.

4. What is NOT Covered?

The following issues are not covered under warranty:

  • Damage due to misuse or improper handling: This includes physical damage, misuse, or failure to follow product instructions.
  • Normal wear and tear: Products are subject to wear over time due to regular use, but this is not considered a defect.
  • Damage caused by accidents, spills, or liquids.
  • Damage due to overclocking or unauthorized modifications.
  • Damage caused by third-party accessories, software, or hardware.
  • Loss of data or files: We are not responsible for any data loss or system damage caused by the product.

5. How to File a Warranty Claim

To file a warranty claim, please follow these steps:

  1. Contact Us: Email our customer service team at support@haromi.xyz with your order number, product details, and a description of the issue you’re experiencing.
  2. Provide Proof of Purchase: Attach a copy of your receipt, order confirmation, or any proof of purchase to your email request.
  3. Assessment: Our team will review the issue and may ask for additional information, such as pictures or videos of the defect. In some cases, we may ask you to send the product back for inspection.
  4. Return Authorization: Once the issue is verified, we will issue a Return Merchandise Authorization (RMA) number along with return instructions.

6. Return & Replacement Process

Once we receive the returned product, we will inspect it and determine whether it qualifies for a replacement or repair based on the warranty terms.

  • Replacement: If the product is defective and covered under warranty, we will ship a replacement item to you at no additional cost.
  • Repair: If the product can be repaired, we will either repair it ourselves or send it to the manufacturer for repair.
  • Refunds: Refunds are typically not offered for warranty claims, unless a replacement or repair is not possible within a reasonable time frame.

7. Warranty Limitations

  • Liability: Our liability is limited to the cost of the product purchased. We are not liable for any indirect, incidental, or consequential damages arising from the use of the product.
  • Manufacturer Warranty: In some cases, the manufacturer’s warranty may be directly applicable. We will assist in the warranty claim process but may refer you to the manufacturer if the warranty is handled directly by them.

8. International Warranty

For customers outside of [Your country], please check with our customer service team for international warranty support, as policies and procedures may vary based on your location.

9. Warranty Extension & Additional Services

We offer extended warranty options for certain products. Please contact our customer service for more details on how to extend the warranty for your purchase.

10. Changes to This Policy

We reserve the right to modify this warranty policy at any time. Any updates will be posted on this page, and the date of the most recent revision will be indicated at the top.